PRIVACY POLICY

Effective Date: September 1, 2023

This Privacy Policy (the “Policy”) outlines how 13thandswan.com (referred to as the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit our website or make a purchase from us. We are committed to safeguarding your privacy and protecting your data. Please read this Policy carefully to understand how we handle your information.

If you have any questions, require further information about our privacy practices, or wish to file a complaint, please contact us using the following details:

Email: hello@13thandswan.com Mailing Address: PO BOX 422, NEWCASTLE, OK, 73065, United States

  1. Collecting Personal Information

When you interact with our Site, we collect various types of information to enhance your experience and provide our services. We may collect additional information if you contact us for customer support. We refer to any data related to an identifiable individual as "Personal Information." Below, we detail the types of Personal Information we collect and the reasons for collection:

Device Information

  • Purpose of Collection: To optimize our Site and perform analytics on user interactions.
  • Source of Collection: Collected automatically through technologies such as cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a Business Purpose: Shared with our processor Shopify and other relevant vendors.
  • Personal Information Collected: Version of web browser, IP address, time zone, cookie information, sites or products viewed, search terms, and interactions with the Site.

Order Information

  • Purpose of Collection: To process orders, payments, shipping, provide invoices, communicate with you, prevent fraud, and offer information or advertising related to our products or services.
  • Source of Collection: Collected from you.
  • Disclosure for a Business Purpose: Shared with our processor Shopify and other relevant vendors.
  • Personal Information Collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Customer Support Information

  • Purpose of Collection: To provide customer support.
  • Source of Collection: Collected from you.
  • Disclosure for a Business Purpose: Shared with third-party vendors we use for customer support.
  • Personal Information Collected: Additional information related to customer support as needed.

Minors

  • The Site is not intended for individuals under the age of [INSERT AGE].
  • We do not intentionally collect Personal Information from children.
  • If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us to request deletion.
  1. Sharing Personal Information

We share your Personal Information with service providers to facilitate our services and fulfill contracts with you. For instance:

  • We use Shopify to power our online store. You can learn more about Shopify's data practices in their privacy policy.
  • We may share Personal Information to comply with laws, respond to legal requests, or protect our rights.

[INSERT INFORMATION ABOUT OTHER SERVICE PROVIDERS]

  1. Behavioral Advertising

As described above, we use Personal Information for targeted advertisements or marketing communications that may interest you. For example:

[INSERT IF APPLICABLE] We use Google Analytics to understand how customers use our Site. You can learn more about Google's data practices in their privacy policy. You can also opt-out of Google Analytics.

[INSERT IF YOU USE A THIRD-PARTY MARKETING APP THAT COLLECTS INFORMATION ABOUT BUYER ACTIVITY] We share information about your use of the Site, your purchases, and your interactions with our ads on other websites with our advertising partners.

[INSERT OTHER ADVERTISING SERVICES USED]

To learn more about how targeted advertising works and to opt-out, visit the Network Advertising Initiative's educational page. You can also opt-out of certain services through the Digital Advertising Alliance's opt-out portal.

  1. Using Personal Information

We use your Personal Information to provide our services, including offering products for sale, processing payments, shipping orders, and keeping you informed about new products, services, and offers.

  1. Legal Bases for Processing (European Economic Area Residents)

If you are an EEA resident, we process your Personal Information under the following lawful bases:

  • Your consent
  • Performance of a contract between you and the Site
  • Compliance with legal obligations
  • Protecting your vital interests
  • Performing tasks in the public interest
  • Pursuing our legitimate interests, which do not override your fundamental rights and freedoms
  1. Mobile Terms of Service

Our mobile message service is operated by 13th & Swan (“13thandswan,” “we,” or “us”). By using the service, you agree to our Mobile Terms. We may modify or cancel the service or its features without notice. You can find the full terms in the Mobile Terms of Service section of our website.

  1. Retention

We retain your Personal Information for our records as long as necessary unless you request its erasure. For details on your right of erasure, please refer to the "Your Rights" section below.

  1. Automatic Decision-Making

We engage in limited automated decision-making to prevent fraud, which does not have a significant legal effect on you.

  1. Selling Personal Information (California Residents)

Our Site sells Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”). For specific details on the categories of information sold and how to opt-out, please visit our CCPA page.

  1. Your Rights

GDPR (EEA Residents) If you are an EEA resident, you have the right to access, port, correct, update, or erase your Personal Information. To exercise these rights, contact us through the provided contact information or alternative instructions for requests.

Your Personal Information may be initially processed in Ireland and then transferred outside of Europe. For GDPR compliance, refer to Shopify’s GDPR Whitepaper.

CCPA (California Residents) If you are a California resident, you have the right to access, port, correct, update, or erase your Personal Information. To exercise these rights, contact us through the provided contact information or alternative instructions for requests. If you wish to designate an authorized agent, please contact us.

  1. Cookies

We use cookies to enhance your browsing experience. You can manage cookies through your browser controls, but please note that blocking cookies may impact your user experience. For details, visit our Cookie Policy.

  1. Do Not Track

We do not change our data collection practices in response to "Do Not Track" signals.

  1. Changes

We may update this Privacy Policy for operational, legal, or regulatory reasons. Check the "Last updated" date for the latest version.

  1. Complaints

If you have a complaint, please contact us using the provided details. If you are not satisfied with our response, you can lodge a complaint with the relevant data protection authority.

**Last updated: Septmeber 8, 2023